SHIPPING & RETURNS POLICY

Delivery information

We aim to ship all orders within one working day of receiving cleared payment.

Our standard shipping service is Economy Class, where customers should expect to receive items within 3-4 working days. We do also offer items shipped via a Premium Tracked Courier Service, where we can guarantee next day delivery subject to customer requirements.

UK Orders totalling over £20 will benefit from free shipping.

For International orders, all shipments are automatically sent via a tracked, signed-for service, and customers should expect to receive items within 7-14 days.

Please note that any International Import duties or Customs Charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing items.

For any reason if you need to change your address after you have submitted an order please contact us at: hello@prettysmartfood.com – where we will endeavour to correct your shipping details before items are shipped out. Please be advised, customers who do not receive a confirmed change of address email will unfortunately receive their order at the original address.

Returning an item

We comply in accordance with EU law which governs the sale of goods at a distance for consumers within the EU. If you wish to cancel an order because you have changed your mind, you must inform us in writing at hello@prettysmartfood.com quoting your order number no later than 14 days of having received your item(s). We will then advise you where and how to return your item(s). You will be responsible for the cost of returning the item to us and we will only offer a refund as long as the item is sent back in a sellable condition. We suggest you use a tracked method of delivery and package your item well, as you will be responsible for your item until it is delivered to us.

If you are returning your item because it is defective you must inform us in writing at hello@prettysmartfood.com within 30 days of the item being despatched to you. We will then advise you how to return your item. Your statutory rights are not affected. 

If you are returning the item from outside the EU or because the item has been returned by the carrier we will deduct postage charges and a £5 admin fee per order.