We're here to help.
We're here to help.
Please email us at firstname.lastname@example.org as soon as possible.
Time is of the essence! Please email us at email@example.com as soon as possible so we can make updates to your order before it is packed. If you have requested a change of shipping address and you have not received a confirmation email, you will unfortunately receive your order at the original address.
So take extra care when supplying your shipping details!
We aim to dispatch all orders within one working day of receiving your cleared payment.
We currently offer free shipping via Royal Mail, so customers should expect to receive items within 3-4 working days. We are looking into adding Express shipping as a future option, but in the meantime if you would like to pay for an expedited service please drop us an email with your order number at firstname.lastname@example.org and we'll manage your request there.
For international orders, all shipments are automatically sent via Deutsche Post tracked, signed-for service, and customers should expect to receive items within 7-14 days. Please note that any international import duties or customs charges are not included in the item price or shipping cost and are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing items.
If you wish to cancel an order because you have changed your mind, please drop us an email at email@example.com quoting your order number no later than 14 days of having received your order.
You will be responsible for the cost of returning the item to us and we will only offer a refund as long as the item is sent back in a resaleable condition. We suggest you use a tracked method of delivery and package your item well, as you will be responsible for your item until it is delivered to us.
If you are returning your item because it is defective please let us know via email at firstname.lastname@example.org within 30 days of the item being dispatched to you. Your statutory rights are not affected.
If you are returning the item from outside the EU or because the item has been returned by the carrier we will deduct postage charges and a £5 admin fee per order from your refund.